Reception spends the day on the phone: confirming, rebooking, chasing forms and chasing payments. I set up simple systems that take the repeat work off the front desk, built on the practice software you already use, at a fixed price.
Start with the one that costs you the most time. Add more as you grow.
Answers to the common ones (hours, parking, fees, what to bring) go out by text or email, so reception can look after the patient in front of them.
Reminders go out on their own, patients confirm or move with one tap, and a wait list gets a text when a spot opens.
Intake forms go out with the booking confirmation and come back before the first visit.
Incoming referrals and documents are sorted and flagged for the right person, so nothing waits to be noticed.
A friendly message goes out when a patient is due back and hasn't booked, so your team doesn't have to work through a list.
Payment reminders go out on their own, so reception doesn't have to make the call.
A short Monday report for the practice owner: appointments, gaps, cancellations and money owed.
What's possible depends on the software you already use. We confirm it on the discovery day, before you commit to anything.
This shows what a setup can look like. Yours is built around how your business runs and the software you already use.
30 minutes by phone or video, in your time zone. You tell me where the time goes. I tell you what I'd fix first.
FreeA day inside your business, on site or by video call, then a written report with every fix, in order.
Fixed fee. 100% credited to your build, or refunded in full if I can't find a fix worth making.I set up the fixes you choose, test them with your team and hand them over.
Fixed priceI keep it running: monitoring, fixes and small changes as you grow.
Monthly, cancel with 30 days' noticeBefore I build, we agree in writing what "working" means for your business. Every system is tested in a trial run and your team is trained. If it doesn't meet what we agreed and I can't fix it, you don't pay for the build. See how the guarantee works.
Health information has extra protection under the Privacy Act. The systems handle admin like bookings, reminders and payments, and clinical notes stay in your practice software. Before anything is built, we agree in writing what information each step uses and where it's kept.
I build on the tools you already pay for wherever I can. What's possible depends on your software, and we confirm it on the discovery day, before you commit to anything.
Messages are written in your clinic's voice and go out under your clinic's name. Anything clinical or out of the ordinary goes to a person, not an automatic reply.
No. It takes the repeat admin so reception has more time for patients at the desk and on the phone.
Yes. The front desk admin is much the same across GP, dental, physio, psychology and other allied health clinics. What we set up depends on how your clinic runs.
Fixed prices, agreed before any work starts. The first call is free, and the discovery day fee is credited in full to your build.
30 minutes, free, no obligation. You'll get the one fix I'd start with, even if you don't hire me.