You've grown past the point where you can run everything yourself, but a full-time chief operating officer doesn't make sense yet. I work in your business 1 or 2 days a week and set up the rhythm, numbers, systems and accountability that let it run without you holding it together.
Your biggest time drain, and the fix I'd start with.
We start with the one that costs you the most, then work down the list.
I set up an operating rhythm: a weekly leadership meeting, a clear owner for each area and decisions made at the right level, so the business stops waiting on you.
A short list of numbers that matter, one weekly report the team trusts, and targets each manager owns.
I fix the process first, then set up the systems and automation to run it: CRM and pipeline, quoting, job tracking, invoicing and reporting.
Clear roles, a simple scorecard for each manager and a regular check-in, so people know what good looks like and follow through.
We find where the money leaks: pricing, unbilled work, jobs that run over, slow invoicing. Then we fix it and watch cash every week.
Hiring, handovers and capacity planned before they turn into a crisis.
We agree the priorities on the discovery day, before you commit to anything.
This shows what an engagement can look like. Yours is shaped around your business on the discovery day.
30 minutes by phone or video. You tell me where the business is stuck. I tell you where I'd start.
FreeA day inside your business, on site or by video call, then a written plan: what I'd fix and in what order.
Fixed feeI work with you and your managers on the plan, on site in South East Queensland or by video call anywhere.
Priced to the time you need, minimum 3 monthsWhen the rhythm runs without me, I step back and hand over to your team or a full-time hire.
You own everything we buildA senior operations leader who works in your business part-time, usually 1 or 2 days a week. You get the experience of a chief operating officer without the cost of a full-time executive.
Over 20 years running operations as a general manager, executive and CEO, in businesses from small teams to a few hundred people. I've turned around businesses and divisions that were losing money, built the CRM, quoting, reporting and invoicing systems they ran on, and chaired safety and risk committees. I hold an MBA from QUT and I'm a member of the Australian Institute of Company Directors.
Automation fixes a task. As a fractional COO I work on how the whole business runs: the people, the numbers and the systems. Automation is often part of it, but it's not the starting point.
It usually fits owner-led businesses with 10 to 100 staff that are growing fast or feel stuck, where the owner still holds most of the operations. If you're smaller, my automation work is likely a better fit, and I'll tell you so on the call.
No. I work through your managers and help them lead their areas. The goal is a team that runs the business well without me.
It depends on how much time your business needs, so I quote each engagement after the discovery day and agree it in writing before we start. The minimum is 3 months. The first call is free and the discovery day is a fixed fee.
Free 30-minute call: your biggest time drain, and the fix I'd start with. No obligation.